At Puggle, we take great pride in the quality of the craftsmanship every item we produce. We are committed to providing our customers high quality products that are well designed and well made. If for some reason you are not satisfied with your purchase, we are here to help.

Please contact us at
Puggle offers a 90 Day Money Back Guarantee policy to exchange or receive a full refund, less the cost of shipping.

The following items cannot be returned or exchanged:

  • Items without receipt or proof of purchase

  • Items purchased on sale

  • Items not purchased on (purchases made at one of our retailers, must be returned to them directly)

  • Used items, without all tags and/or wraps attached

To Return or Exchange an item, please send us an email at with the following details;

Order #;




Reason for return/refund;

Once your item is received and inspected (usually within 72 hours of receipt), your claim will be processed and a credit, refund, or replacement will be issued within 2 – 5 business days. Please note that depending on the product and shipping address, it may take an additional 2-10 business days to receive a replacement.



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