Returns & Guarantee
At Puggle, we take great pride in the quality of the craftsmanship of every item we produce. We are serious about creating products that adventurous parents absolutely love and can use for a long time.
We want you to take you Puggle gear anywhere and know that it will stand up to whatever you and your kids can throw at it.
If for some reason you are not satisfied with your purchase, we are here to help.
90 Day Money Back Guarantee
We offer a 90 Day Money Back Guarantee policy to exchange or receive a full refund, less the cost of shipping. Just send your product back to us with your details (as per below) and we’ll exchange it or refund it. It's as easy as that 😀.
We also offer a 12 Month Warranty from the date of purchase on all manufacturing faults. This does not cover general wear and tear that occurs due to day-to-day use of the product.
The following items cannot be returned or exchanged:
- Items without receipt or proof of purchase
- Items purchased on sale
- Items not purchased on pugglebabyau.com (purchases made at one of our retailers, must be returned to them directly)
To Return or Exchange an item, please send us an email at firstname.lastname@example.org with the following details;
Reason for return/refund;
Upon receipt of your correspondence, we will assess the issue and provide you with an assessment of the severity in accordance with Australian consumer law.
If the problem is deemed 'minor' (is not substantially unfit for it's purpose and can be easily repaired), we may recommend that the product is repaired, rather than replaced.
If this is the case, we may offer to pay for the customer to have the product repaired locally and/or sent back to us and we will organise any required repairs and return the product. All costs will be covered by Puggle Baby Australia.
If the problem is deemed 'major' (is substantially unfit for it's purpose), we will provide a replacement or refund of the item.
We understand that you can’t be without your new gear for long and we really want to make this exchange/return period as smooth as possible.
So if a replacement bag is required, we will send you a replacement upon reviewing your request and we ask that you send us the faulty item back within 2 days of receiving your replacement.
We're here to make sure you are totally satisfied with you purchase.
Nath & Tiff